TelAlert 6e
Keep your technology infrastructure and processes flowing all day, every day.
Every moment of network lag or downtime has a negative impact on your company’s bottom line. When systems fail or problems are not resolved on time, the resulting productivity loss, interrupted service to customers or missed service level agreements all result in loss of revenue. To ensure maximum uptime, you need to quickly alert the staff that can resolve issues and keep your IT processes running. But that is not always easy in today’s world of mobile workers and multiple communication devices where reaching the right people can be time-consuming, inefficient and frustrating.
While very powerful, TelAlert 6e is also easy to use. Its intuitive interface lets you:
- Plan and monitor the entire notification process
- Designate personnel and groups
- Create detailed on-call schedules including holidays and vacations across multiple time zones
- Implement escalation plans to avoid delays caused by staff that can’t respond immediately
- Keep track of all events in progress
With TelAlert, rather than dedicating IT resources to monitoring systems and processes, your team can focus on other tasks.
To upgrade to TelAlert 6e v 6.3 please contact support@mir3.com or call +1-858-724-1246
MIR3 Enterprise Service Bus (ESB) - NEW
A tool for adding notification technology to existing applications seamlessly, allowing for two-way communication and streamlined integration with major ITSM tools without custom coding or scripting.
TelAlert 6e v 6.3 Data Loader
Makes it easy to import CSV files with contact information from your master database into the TelAlert 6e database, automatically adding new records and updating existing records. Learn more.
Failover Support Module
Lets you synchronize one or more secondary TelAlert servers with a primary server.
Custom Role Permissions
Lets administrators create roles and control access to almost every screen, data element and function, making it possible to give users access to just the areas they need to do their job.
Rapidly integrate with your ITSM software
Integrates out-of-the-box with leading ITSM platforms and can rapidly integrate with additional platforms with the Enterprise Service Bus (ESB).
Maintain 24/7 coverage
Create detailed schedules for all personnel and their devices, with regular and on-call work hours, vacation days and holidays.
Decrease time to resolve
Design person-by-person or group-by-group escalation strategies to minimize the time it takes to locate someone who can immediately resolve an issue.
Contact various devices on any carrier
Notify personnel on any number of devices regardless of what carrier they’re on, including mobile phones, landlines, pagers and emails.
Track and report alerts
Provides closed-loop communication with detailed reporting of who received alerts, when, and with what responses.
