MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
- Provide technical support to MIR3 internal/external customers
- Perform troubleshooting and analysis of technical issues with MIR3 products
- Be part of a team that provides 24/7 On Call Rotation Support (including weekends and holidays)
- Assist customers with the installation and upgrade of MIR3 products and utilities
- Work with engineering team to resolve technical issues
- Maintain records of activities with respect to customer reported issues
QUALIFICATIONS:
- Strong technical background with emphasis in networking and IT procedures.
- Knowledge of SQL, WebServices, XML, PHP, HTML, JQuery, Javascript, and database management a plus
- Experience with Linux and Unix a plus
- Knowledge of Service Now or similar ticketing tracking applications a plus
- Detail oriented and very organized
- Ability to work on multiple small to medium sized projects simultaneously
- Knowledge of alerting and notification systems a plus
- Excellent verbal and written communication skills
- Excellent customer service skills
SKILLS & EXPERIENCE:
- 5+ years of experience in a technical support role for a mid-size software company
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Computer Science or equivalent college degree required OR equivalent combination of education training.
Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.