Solutions By Solutions
IT
The mission of an IT department is to deliver business-critical computer services. To ensure maximum up-time for the corporate infrastructure, organizations need IT alerting systems that integrate with network management software to automatically notify the right people at the right time when a disruption occurs -- no matter where they are located or what communication device they have at hand.
IT
The MIR3 InEnterprise Solution Maximizes IT Systems' Uptime
Power quality problems like sags, transients, harmonics, or outages can wreak havoc on enterprise infrastructure; not to mention software bugs, viruses and other malevolent events.
Even five minutes of downtime of a mission-critical application can delay thousands of transactions, with serious losses, both in revenue, public image and customer satisfaction.
Network Operations Centers (NOCs), call centers, help desks and IT departments need notification systems that immediately alert appropriate personnel of the issue and automatically escalate if a response from the resources is not received.
Speeding Respons Before, During, and After an IT Event
The MIR3 inEnterprise solution addresses all three phases of the notification process: Before, During and After.
Pre Event
The MIR3 inEnterprise solution continually monitors alerts initiated from your IT infrastructure, interfaces with your network software and continually tracks the location of key team members for rapid and seamless communication.
During the Event
The MIR3 inEnterprise solution uses a unified communication process that bridges across all devices. When an IT crisis or event occurs, it immediately tracks and communicates key information to critical IT personnel.
After the Event
The MIR3 inEnterprise solution can be used across the enterprise to communicate results after the event has been resolved. It provides a detailed report of:
- Who responded
- Who did not respond
- The recipient's response
- What action was taken
- An audit trail of critical information