Enterprise Communications
Business Continuity/Disaster Recovery
Make your BC/DR process faster and more proactive:
- Speed notification and response times as critical events unfold
- Coordinate BC/DR efforts and link to software-generated BC/DR plans
- Track and bring people together before, during or after a disaster
- Reduce business risk by returning more quickly to "business as usual"
- Facilitate emergency communication drills
- Comply with regulatory controls regarding timely disclosure of business interruptions
Information Technology
Automate notifications relating to IT service interruptions:
- Link network management software with automated two-way alerts to IT staff
- Notify users and customers of IT-related service/business process disruptions
- Reduce vulnerability and downtime by responding more quickly to IT events
- Coordinate IT and Call Center staff
- Ensure achievement of Service Level Agreements and comply with regulatory controls
Business Operations
Create a unified platform for generating and managing notifications for any
communication-dependent business operation:
- Integrate business processes across multiple functions within the enterprise
- Improve workflow to reduce operational costs
- Leverage new digital channels to provide more flexible and personalized customer, partner and investor communications strategies
- Improve customer service, employee satisfaction and investor relations through more timely, relevant, and contextual content
- Increase product and service differentiation using strategies such as one-to-one marketing
Corporate Messaging
Use a unified platform for generating, managing and tracking all types of internal communications, including those relating to:
- Facilities management
- HR policies
- Scheduling and staffing
- Employee education
- Executive messages