Mass Notification & Emergency Notification Software


Intelligent Notification

Intelligent Notification Software

Easily notify and alert groups—from one to thousands—of business interruptions, pending disaster or simply for day-to-day communication. Available as a hosted (SaaS), on-premise, or hybrid solution, Intelligent Notification is used for business continuity and disaster recovery, emergency notification, and to enhance efficiency and productivity throughout the enterprise.

Effective notification involves more than just sending a one-way alert. You must be able to quickly determine who needs to know what, and your message must be adapted as your contacts respond.  Intelligent Notification software technology handles this complex task, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It uses MIR3 data management expertise and tools to pull information from your various contact databases to make sure you’re always using the latest contact information.

Notification_ScreenShotNotification Capabilities

Intelligent Notification is used by organizations for business continuity and disaster recovery (BC/DR), by agencies and educational institutions for emergency alerting, by IT departments to keep systems up and running and as a tool within the enterprise to enhance efficiency and productivity. Intelligent Notification gives recipients the ability to respond in a variety of ways, providing critical information when you need it most.

  • Use for emergency notification, business continuity and IT alerting

  • Create easy-to-use templates or unique messages in seconds

  • Deliver multi-lingual text-to-speech notifications in in English (American and British), Spanish, Dutch, French, German,Japanese, Arabic, Mandarin Chinese, Brazilian Portuguese, Swedish, Korean; additional languages available on request (set-up
    fee required)

  • White-label alerts with your corporate domain name and use DKIM (Domain Keys Identified Mail) to validate that they are not phishing attempts or SPAM

  • Launch notifications by Web, email, touch-tone phone, mobile app, or API

  • Choose users’ device priority

  • Notify by email, phone (mobile and landline), satellite phone, SMS, secure SMS, mobile app, pagers, desktop alerting with pop-up, RSS, Fax, TTY, Blackberry Messenger, bulletin board

  • Create HTML emails with corporate or departmental branding

  • Tailor messages to specified recipient devices

  • Use fill-in-the-blank prompts for completion at initiation

  • Customize notifications in your own recorded voice

  • Include response options like one-key conference call bridge, follow-up questions based on response, escalation to alternate, free-form response, recorded response and menu-choice response

  • Brand retrieval and DTMF initiation IVR to retrieve, create or launch new or existing notifications via telephone

  • Automatically escalate notification through tiers for call-out and first-response messages

  • Apply topic subscription/suppression to send alerts to recipients based on criteria such as keywords, category, severity and priority

  • Rely on dynamic, real-time reporting of notification progress and/or history

  • Find-Me-Follow-Me feature lets recipients determine how to be contacted

  • Cascade allows recipient responses to initiate other existing notifications

  • Notification grouping initiates multiple notifications to groups with a single activation

  • Survey recipients with up to 99 questions and follow-up questions

  • Use Quick Alert to easily launch simple notifications from a single page

  • Least cost routing routs calls to the telephony center with the lowest rate

  • Employ placeholders as simple fields requested at initiation to alter the notification

  • Dashboard with graphical displays of notification activity

  • Incident Management adds context to notification campaigns and track and resolve issues and provides notification reports associated with a specific incident

User_ScreenShotUsers & User Management

Effective notification requires quickly determining who needs to know what, and adapting your message as contacts respond. Intelligent Notification technology handles this complex task, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It’s invaluable for providing quick notifications about potential interruptions, supply fluctuations and product recalls, helping to manage projects and integrations and improve service.


  • Geographically targeted recipients for global notifications

  • Automatic recipient data uploads

  • Weather alerts with subscription event feeds

  • Location check-In to indicate a temporary location

  • Self-registration portal to complement automated data synchronization

  • User preferences for individual users such as language, time zone, privacy, and more

  • Account Portal directs users to a branded Web portal to self-register and keep profile information updated

  • Geographical Information Service (GIS) helps to visually define and manage notification groups based on address

  • Options for self-managed device contact patterns

  • Unlimited contact devices

  • Shift scheduling capabilities

  • Group management capabilities, including static, dynamic, schedules and map groups

  • Dynamic groups for building recipient lists with dynamic run-time queries

  • Rotational scheduler creates simple or complex recipient duty or on-call schedules

Security_ScreenShotSecurity & Access Management

Intelligent Notification makes it easy to control access and security by allowing you to define hierarchical, role-based permissions by divisions and subdivisions. This way you can allow or restrict user access to recipient groups, notification templates and other features. Recipients can choose a preferred mode of communication, but if needed, administrators can override those choices, and can allow users to respond with critical information in appropriate ways.


  • Organizational hierarchy to manage multiple divisions and subdivisions

  • Control access and security with permissions

  • Secure single sign-on (SSO) for secure login without the need to type in user ID or password using industry standards such as LDAP/Active Directory and SAML Post or Artifact protocols

  • Validate recipient feature so you are sure you have the correct recipient before sending a notification

  • Audit log provides details of user interactions with the system for audit purposes

  • Unlimited roles and role templates

  • Access to shared telephony port pool as well as reserved and dedicated ports to ensure timely delivery of notifications using scalable telephony infrastructure

  • Secure SMS through CellTrust delivers secure, encrypted two-way text messaging with extensive logging (requires CellTrust agreement)

  • Privacy flag allows you to hide private contact information based on role

Integration_ScreenShotIntegration Capabilities

We’ve simplified the task of adding robust communication functionality to your new or existing solutions, providing the integration of the capabilities of the Intelligent Notification system without significant effort on your part. Custom integration is possible with virtually any application using the command line interface, the SOAP based Web services API or the RBA Integrator. We provide everything you need to tightly integrate Intelligent Notification technology into other solutions.


  • Utility for synchronization of contact information

  • Integration capabilities with popular business continuity platforms or other applications using an open API

  • Software Development Kit (SDK) to integrate and test your legacy application using command-line interface and Web services API toolkit

  • RBA Integrator allows for two-way integration with ITSM tools. Current integration packs include ServiceNow, BMC Remedy, IBM Tivoli Netcool/OMNIbus, HP Operations Manager, HP Service Manager, Microsoft System Center Operations Manager (others available through professional services engagement)

  • DataSync for Flat File allows you to automate contact data import from a flat file (.csv); includes robust data validation and error handling to ensure successful contact with your recipients

  • DataSync for LDAP/Active Directory allows you to automate contact data import from LDAP or LDRPS; includes robust data validation and error handling to ensure successful contact with your recipients

Infrastructure_ScreenShotInfrastructure and Resilience

MIR3 has the most resilient infrastructure in the industry, with eight redundant data centers in remote locations. With a state-of-the-art telephony infrastructure that provides full fault tolerance to ensure important messages are delivered, Intelligent Notification is known for quality, reliability and scalability. When you choose MIR3, you are choosing a strong company with extensively proven technology and a solid global communication infrastructure.


  • Delivery Options include SaaS (software-as-a-service), installed on-premise or a hybrid of the two (installed with telephony gateway and using MIR3 message delivery capabilities)

  • Global infrastructure

  • Robust international free-call message retrieval numbers

  • Around-the-clock support

Intelligent Notification Add-Ons

Check out our add-ons for Intelligent Notification:

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MIR3_CTAIcon_1Top 10 Reasons to Choose MIR3 for Your Company’s Intelligent Notification Needs

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MIR3_CTAIcon_23Why Customers Choose MIR3

We focus on establishing a working relationship that will last and providing products that will grow as your company grows

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