Intelligent Notification

Emergency and Mass Notification Solution

Easily notify and alert groups—from one to thousands—of business interruptions, pending disaster or simply for day-to-day communication. Available as a hosted (SaaS), on-premise, or hybrid solution, Intelligent Notification is used for business continuity and disaster recovery, emergency notification, and to enhance efficiency and productivity throughout the enterprise.

The Intelligent Notification Platform

The premier emergency and mass notification solution for businesses of any size that have a global reach and a wide variety of communication needs.

Effective notification involves more than just sending a one-way alert. You must be able to quickly determine who needs to know what, and your message must be adapted as your contacts respond. Intelligent Notification technology handles this complex task, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It uses MIR3 data management expertise and tools to pull information from your various contact databases to make sure you’re always using the latest contact information.

Download the Intelligent Notification Data Sheet

Intelligent Notification is used by organizations for business continuity and disaster recovery (BC/DR), by agencies and educational institutions for emergency alerting, by IT departments to keep systems up and running and as a tool within the enterprise to enhance efficiency and productivity.

Available in three delivery models, SaaS (hosted software), on-premise or a hybrid of the two, Intelligent Notification is reliable and scalable enough to send thousands of notifications around the world at once. It’s easy to use and will send alerts to a range of devices including landline phones, cell phones, SMS, email, pager, BlackBerry PIN-to-PIN, fax, TTY and more. It also gives you the choice of delivery; you can broadcast an alert to everyone at once, send it to one person after another sequentially or create a “bulletin board” where recipients can check in for updates.

Intelligent Notification Premium edition is our most feature-rich notification solution:

Quickly launch mass notifications by Web, email or touch-tone phone
Create easy-to-use templates or unique messages in seconds
Customize notifications in your own voice
Allow recipients to respond by voice, text or menu choice
Deliver multi-lingual text-to-speech notifications in many languages
Initiate one-key conference calls
Geographically target global notifications
Least cost routing to reduce international telephony charges
More than 30 international retrieval numbers
Incident management to track and resolve issues
Organizational hierarchy to manage multiple divisions and subdivisions
Control access and security with permissions
Easily integrate with popular business continuity platforms or other applications using our open API
Automatic recipient data uploads with the DataSync for Flat File utility; other data management options are available (extra fees apply)

Download the Intelligent Notification Data Sheet

Expand your capabilities with these add-ons:

RBA Integrator
A tool for adding notification technology to existing applications seamlessly, allowing for two-way communication and streamlined integration with major ITSM tools without custom coding or scripting.
Download the Data Sheet

GIS
Uses the Geographical Information Service (GIS) so you can effectively target and manage alerts geographically, helping you notify just those who need information in the case of regional threats, interruptions or evacuations.
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Account Portal
A customizable, Web-based portal that makes it easy for users to keep their unique profile information up to date and secure, increasing the chance that notifications reach everyone they need to reach.
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DataSync
Provides a streamlined solution for importing contact data from LDAP or third-party applications, eliminating the need to manually enter and synchronize information from various incompatible sources.
Download the Data Sheet

Quick Alert
Provides a straightforward, Web-based, single-page user interface for creating and launching notifications easily, making it possible for anyone, even the occasional user, to initiate notifications quickly and reliably.
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Software Development Kit
Enables you easily add robust communication functionality to your existing solutions using a command line interface or a Web services API, giving you everything needed to tightly integrate Intelligent Notification technology.
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Intelligent Notification Mobile
Lets dispersed workers send, receive and respond to alerts, join conference calls and be tracked to GPS locations.

Download the Data Sheet

Full-featured, Streamlined Notification

Ideal for companies that need a full-featured yet streamlined notification system with sophisticated data management.

When businesss continuity is compromised, the Standard edition provides automatic notification that is targeted to the people most likely to fix the problem, taking into consideration their personal schedules and actual locations.

Download the Intelligent Notification Data Sheet

The Standard edition notifies the right people on the communication devices they use most often, whether it's email, pager, PDA, landline, mobile phone, satellite phone, TTY, fax or SMS. IT alerts can be sent to alternate devices and people until a response is received, and recipients can choose from pre-defined options for response. Conference calls can be initiated with the touch of the keypad, making it easy to collaborate and find solutions with real-time reporting of all activities and alerts.

Intelligent Notification Standard edition works with business departments of any size:

Quickly launch mass notifications by Web, email or touch-tone phone
Create easy-to-use templates or unique messages in seconds
Customize notifications in your own voice
Allow recipients to respond by voice, text or menu choice
Deliver multi-lingual text-to-speech notifications in up to two standard languages
Initiate one-key conference calls
Control access and security with permissions
Organizational hierarchy to manage one division

Download the Intelligent Notification Data Sheet

Expand your capabilities with these add-ons:

RBA Integrator

A tool for adding notification technology to existing applications seamlessly, allowing for two-way communication and streamlined integration with major ITSM tools without custom coding or scripting.
Download the Data Sheet

Intelligent Notification Mobile
Lets dispersed workers send, receive and respond to alerts, join conference calls and be tracked to GPS locations.

Download the Data Sheet

Intelligent Notification for Crisis Management

Streamline and automate notification for fast response in times of business interruption or public crisis.

When a disaster strikes and citizens must be notified, Intelligent Notification Essentials edition replaces manual phone trees and paging systems with a high-speed notification platform that delivers messages to recipients on whatever communication device they have at hand. It’s the solution of choice for emergency management and first responder communication.

Download the Intelligent Notification Data Sheet

The Essentials edition is used by organizations seeking a streamlined way to deliver urgent notifications to employees, partners, vendors, customers and shareholders. It’s employed by the military to mobilize and recall troops, law enforcement to direct officers, cities to alert citizens in times of threat or evacuation, and by universities to alert parents, students and staff about school closings and emergencies.

Intelligent Notification Essentials edition lets you:

Quickly launch mass notifications by Web, email or touch-tone phone
Create easy-to-use templates or unique messages in seconds
Customize notifications in your own voice
Allow recipients to respond by voice, text or menu choice
Deliver multi-lingual text-to-speech notifications in up to two standard languages
Initiate one-key conference calls
Control access and security with permissions

Download the Intelligent Notification Data Sheet

Expand your capabilities with these add-ons:

Intelligent Notification Mobile
Lets dispersed workers send, receive and respond to alerts, join conference calls and be tracked to GPS locations.

Download the Data Sheet

How to Choose an Intelligent Notification Solution

Whether because of a power outage, a crashed server, a geographic threat or a communication directly from the CEO, when you have an important message to deliver, we have the Intelligent Notification system for you.

Premium edition is our most feature-rich enterprise notification solution and is the premier solution for businesses with a global reach and a wide variety of communication needs. It lets you quickly launch mass notifications by Web, email or phone, use existing templates or create new ones in seconds, deliver multi-lingual text-to-speech notifications, initiate one-key conference calls, control access and security with permissions. It easily integrates with popular business continuity platforms and provides a way to geographically target global notifications.

Standard edition is tailored for medium to large companies that need a comprehensive notification system with sophisticated data management. It’s ideal for organizations seeking a full-featured, yet streamlined way to deliver important notifications to employees, partners, vendors, customers and shareholders.

Essentials edition has everything needed by an organization with interdepartmental notification needs in teams such as IT, engineering or customer support. It’s ideal for businesses that do not need the hierarchical structures found in large organizations or are looking for a basic notification tool.