inEnterprise

The Intelligent Notification platform

The premier solution for businesses of any size that have a global reach and a wide variety of communication needs.

Effective notification involves more than just sending a one-way alert. You must be able to quickly determine who needs to know what, and your message must be adapted as your contacts respond. inEnterprise uses Intelligent Notification technology to handle the complex task of notification, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It uses MIR3 data management expertise and tools to pull information from your various contact databases to make sure you’re always using the latest contact information.

inEnterprise is used by organizations for business continuity and disaster recovery (BC/DR), by agencies and educational institutions for emergency notification, by IT departments to keep systems up and running and as a tool within the enterprise to enhance efficiency and productivity.

Available in three delivery models, SaaS (hosted software), on-premise or a hybrid of the two, inEnterprise is reliable and scalable enough to send thousands of notifications around the world at once. It’s easy to use and will send alerts to a range of devices including landline phones, cell phones, SMS, email, pager, BlackBerry PIN-to-PIN, fax, TTY and more. It also gives you the choice of delivery; you can broadcast an alert to everyone at once, send it to one person after another sequentially or create a “bulletin board” where recipients can check in for updates.

inEnterprise is our most feature-rich enterprise notification solution:

• Quickly launch mass notifications by Web, email or phone
• Use existing templates or create new ones in seconds
• Customize notifications in your own voice
• Allow recipients to respond by voice, text or menu choice
• Deliver multi-lingual text-to-speech notifications
• Initiate one-key conference calls
• Easily import contact data or let users update their own
• Control access and security with permissions
• Easily integrate with popular business continuity platforms
• Geographically target global notifications

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Powerful IT Event Alerting

Reduce downtime and shorten time to resolution by directly alerting those that can help when problems occurs.

When IT systems are compromised, inTechCenter provides automatic notification that is targeted to the staff most likely to fix the problem, taking into consideration their personal schedules and actual locations.

inTechCenter notifies the right people on the communication devices they use most often, whether it's email, pager, PDA, landline, mobile phone, satellite phone, TTY, fax or SMS. IT alerts can be sent to alternate devices and people until a response is received, and recipients can choose from pre-defined options for response. Conference calls can be initiated with the touch of the keypad, making it easy to collaborate and find solutions with real-time reporting of all activities and alerts.

inTechCenter works with IT departments of any size:

• Quickly launch targeted notifications to a specific team
• Initiate one-key conference calls
• Easily import contact data or let users update their own
• Control access and security with permissions
• Easily integrate with popular ITSM platforms
• Maximum port capacity of 12

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Intelligent Notification for Crisis Management

Streamline and automate notification for fast response in times of business interruption or public crisis.

When a disaster strikes and citizens must be notified, inAlertCenter replaces manual phone trees and paging systems with a high-speed notification platform that delivers messages to recipients on whatever communication device they have at hand. It’s the solution of choice for emergency management and first responder communication.

inAlertCenter is used by organizations seeking a streamlined way to deliver urgent notifications to employees, partners, vendors, customers and shareholders. It’s employed by the military to mobilize and recall troops, law enforcement to direct officers, cities to alert citizens in times of threat or evacuation, and by universities to alert parents, students and staff about school closings and emergencies.

inAlertCenter lets you:

• Quickly launch mass notifications by Web, email or phone
• Initiate one-key conference calls
• Geographically target global notifications

Download the Data Sheet