At MIR3 we understand that great employees are the foundation to our success and we’re always looking for top-notch talent to add to our world-class team of professionals. We do our best to give our employees the means to grow and succeed, and we foster a friendly environment that encourages independent thinking and leadership. We offer a compensation and benefits program that is competitive and comprehensive.
If you’re interested in taking the next step in your career with MIR3, submit a cover letter and resume to jobs@mir3.com. To help us direct your resume to the right department, indicate in the subject line the position you are applying for.
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Technical Services Representative III
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
- Provide technical support to MIR3 internal/external customers
- Perform troubleshooting and analysis of technical issues with MIR3 products
- Be part of a team that provides 24/7 On Call Rotation Support (including weekends and holidays)
- Assist customers with the installation and upgrade of MIR3 products and utilities
- Work with engineering team to resolve technical issues
- Maintain records of activities with respect to customer reported issues
QUALIFICATIONS:
- Strong technical background with emphasis in networking and IT procedures.
- Knowledge of SQL, WebServices, XML, PHP, HTML, JQuery, Javascript, and database management a plus
- Experience with Linux and Unix a plus
- Knowledge of Service Now or similar ticketing tracking applications a plus
- Detail oriented and very organized
- Ability to work on multiple small to medium sized projects simultaneously
- Knowledge of alerting and notification systems a plus
- Excellent verbal and written communication skills
- Excellent customer service skills
SKILLS & EXPERIENCE:
- 5+ years of experience in a technical support role for a mid-size software company
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Computer Science or equivalent college degree required OR equivalent combination of education training.
Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Professional Services Engineer
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
- Design, scope, develop and implement custom-made integration products
- Scope and interpret customer requirements to write ROM’s, SOW’s and RFP’s
- Develop base integrations with ITSM tools
- Serve as a technical resource for sales personnel in the pre-sales process when needed
- Assist in troubleshooting technical support tickets and issues that could not be resolve in Level 2 support
QUALIFICATIONS:
- General Knowledge of ITSM tools
- Knowledge and experience with runbook automation/IT Process Automation tools
- Excellent verbal and written skills with intelligence and action-oriented judgment
- Must have adaptability and flexibility
- Must be creative and broad minded
SKILLS & EXPERIENCE:
- Experience writing requirement/design document
- Knowledge and experience working with APIs (Web Services, DB, Command line, JMS, etc.)
- A Bachelor’s Degree in Computer Science or equivalent is necessary
- 3+ years experience in a similar position
MINIMUM QUALIFICATIONS: Bachelor’s degree in Computer Science or equivalent in the related field OR equivalent combination of education, training and 2-5 years selling experience-cold call, phone, in-person.
Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Pre-sales Engineer
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
The candidate will report to the Director of Pre-Sales Engineering, and will work with both the direct and channel sales teams to bring in new business, drive revenue, and serve as a technical resource in all aspects of the sales process. While individual contribution is key in this role, the ability to work with a variety of other departments as a team player is equally critical. Responsible for supporting quota carrying sales team and helping drive sales.QUALIFICATIONS:
- Experienced enterprise software sales background
- Positive team player who is focused on both personal performance, development and company success
- Possesses a strong understanding of the technology and deep technical skills
- Self motivated with a strong sense of discipline with little oversight
- Analytical, technical and detail oriented
- Able to effectively convey value in a demonstration with strong presentation skills
- Able to articulate a technical and sales presentation to customers among a variety of audiences and listen effectively
- Works well in teams and in particular with the channel and channel partners
- Has a passion to solve customer needs and map solutions to those needs
SKILLS & EXPERIENCE:- Clear understanding of Web Services (SOAP/REST) and other API methodologies
- Strong understanding of computer object oriented programming and program languages (PHP, PERL, Python, JAVA), with an understanding of telephony infrastructures and wireless services
- Understanding of industry standard applications from HP, IBM, Microsoft, BMC and others
- Has worked with major F500 accounts as well as channel partners
- Experience in implementing software for onsite POCs
- Strong technical background, ideally with telephony and wireless technologies.
- Knowledge of the ITSM markets a plus
- Knowledge and understanding of the indirect channel model and subscription software (SaaS)
- An understanding of the communications/telephony or broad knowledge of the notification marketplace and technology platforms and solutions
- Experience in emerging entrepreneurial or early stage companies is a plus
- 5+ years pre-sales engineering experience for software companies and ideally having worked for entrepreneurial firms
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Business, Computer Science or equivalent.Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Senior Channel Manager
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
As a Senior Channel Manager you will manage business development through our marketing effort partnership programs, with the focus on growing the sales pipeline and revenue. This is a terrific opportunity for a proven senior sale professional to maintain a high level of independence yet work with a supportive and dynamic team. You will be expected to acquire new customer relationships for MIR3 through channel partners with the goal to develop sustainable, quarterly-targeted revenue objectives.
QUALIFICATIONS:
- 7+ years demonstrated success in direct and indirect sales
- Relevant knowledge of communications, telephony, and wireless technologies
- Experience enterprise software sales, while this is a channel position, you will be required to help our partners in direct sales.
- Demonstrated analytical, oral, and written communications
- Comfortable with mainstream productivity s/w tools (e.g. MSOffice, Salesforce)
- Experience working on complex sales, negotiating written contracts- an appreciation to detail, influence and persuasion
- Strong presentation skills
SKILLS & EXPERIENCE:- Exceptional networking and communication skills
- Embrace and support the department strategy as set forth by the VP, WW channels and alliances
- History of consistently surpassing revenue objectives
- Experience in subscription-based services would be helpful
- Experience managing multiple partners and sales processes in parallel
- Proven track record of successfully managing channel partnerships
- Positive attitude and a willingness to go the extra mile
- Adaptability skills
- Strong work ethic with the ability to work independently and with teams
- 4 year degree, MBA is a plus
MINIMUM QUALIFICATIONS: Bachelor’s degree, preferably in business or equivalent in the related field OR equivalent combination of education, training and 2-5 years selling experience-cold call, phone, in-person.
Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Senior IT Administrator
MIR3 is the pioneering innovator of enterprise-grade software technology powering real-time voice and text notification to populations of all sizes, anywhere in the world, on a wide variety of communication devices, with the ability for recipients to provide an immediate, meaningful response.
This capability enables huge gains in organizational productivity and operational efficiency, and plays a critical role in safeguarding lives and property when disaster strikes. Companies of all sizes, educational institutions and governments worldwide choose MIR3 technology to facilitate their enterprise operations, IT service management and crisis management.RESPONSIBILITIES:
- Microsoft Exchange, Active Directory, GPO, File Services in a distributed/multi-site environment
- Symantec BackupExec administration including backup policy and disaster recovery
- Documentation and planning including IT capacity, software license auditing and reporting
- Internal IT support duties including; MS/Mac desktop support, VOIP phones, remote office support
- LAN administration including firewall policies, network monitoring, and traffic policing
- 24/7 on call for emergencies
REQUIREMENTS:
- Ability to prioritize and multi-task in a fast paced and dynamic environment
- Positive attitude and user support oriented
- Ability to take ownership of projects and follow through to completion and yet be able to work as part of a team
- A sense of urgency in getting the job done. May need to work extra hours and weekends when needed
- Desire to learn new skills
- Self-motivated and goal oriented
- Excellent verbal and written communication skills
- Experience with IT policy development and implantation
- Disaster recovery planning and experience
- Experience with Microsoft technologies in a multi-site environment including AD/Exchange server replication
- Organizational skills
- 3+ years experience in a systems/network/IT administrator position
- Knowledge of Cisco Callmanager, ASA/PIX firewalls, Unity, and CallCenter Express desired
- Experience with Service-now or other ITIL products a plus
Location: San Diego, California - HeadquartersConsideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Senior Software Engineer
MIR3 is the pioneering innovator of enterprise-grade software technology powering real-time voice and text notification to populations of all sizes, anywhere in the world, on a wide variety of communication devices, with the ability for recipients to provide an immediate, meaningful response.
This capability enables huge gains in organizational productivity and operational efficiency, and plays a critical role in safeguarding lives and property when disaster strikes. Companies of all sizes, educational institutions and governments worldwide choose MIR3 technology to facilitate enterprise operations, IT service management and crisis management.
The role: Senior Software Engineer
Write code and work with a diverse team at a company built around delivering quality software in the emergency notification and IT alerting space.
In your career you have
- Designed, developed, tested and maintained existing and new software projects
- Worked in a team environment
Qualifications:- Strong server-side Java development background
- Strong web development background; Javascript and JS Framework (jQuery, Prototype, etc.), AJAX
- Strong grasp of concurrent programming concepts
- Experience developing for smart phones a plus
- 8+ years engineering experience for software companies and ideally having worked for entrepreneurial firms
- Bachelor’s degree in software engineering or equivalent is necessary
Specific technologies the ideal candidate would know:- Java, JUnit, XML and XML Schema, Ant
- Scripting is some language (Python, Perl, Scala, Groovy, etc.)
- Subversion
- Apache Ivy
- SQL and NOSQL
- jQuery/Prototype
- JSON
- HTML, CSS
- GIS (PostGIS, Open Layers and Shape Files in Particular)
- iOS and Android
Location: San Diego, California - HeadquartersConsideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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Senior Linux Systems Administrator
Network Ops makes sure that MIR3 premier products and services always work and are always fast. With some of the largest companies in the world looking over our shoulder, we also have to serve as an example of how a distributed, multiple- data center operation should function. This provides an opportunity both to learn and to teach, but most of all to feel good about work that matters. As a team, we want to work with people who like to get things done.
MIR3 is a growing entrepreneurial company – we are lean and agile, so as the new person you must be able to roll up your sleeves and dive deep into code, configurations, networking, operating systems, and storage, while still keeping an eye on the big picture. You must know the difference between working fast and working smart, but can do both when the need arises. Our VP Engineering is a technical leader and motivator who is comfortable leading a small, talented engineering team in a high-pressure, dynamic and global environment.
As an ideal candidate for this role, you have experience managing multiple production services and the teams which develop and operate them. You are team-oriented and a fast learner who combines excellent judgment with networking and troubleshooting skills. You dream in bash but are also fluent in other languages such as Perl and Python. You know how to get a Java app server running from download in under twenty minutes. You can also contribute to a database discussion without irritating the DBAs.
In your career you have
- Deployed and maintained VMWARE ESX infrastructure in production environments
- Deployed, monitored, and maintained Linux servers and applications in production environments
- Designed and managed monitoring solutions such as Cacti, Nagios, or other SNMP tools
- Responded to emergency production concerns and provided solutions for optimal resolution
Qualifications:- Ability to prioritize and multi-task in a fast paced and dynamic environment
- Positive attitude and user support oriented
- Ability to take ownership of projects and follow through to completion and yet be able to work as part of a team
- Able to work long hours and weekends when necessary
- Able to create solutions so we can avoid working long hours and weekends
- Desire to learn new skills
- Self-motivated and goal oriented
- 5+ years experience as a Systems/Network Engineer or similar role in a production environment
Additional skills desired:- Previous networking experience including Cisco firewalls and switches
- In-depth knowledge of RedHat EL versions 4 and 5
- SAN/storage, design, deployment, maintenance and performance tuning in production environments
- Knowledge of deploying Java applications
- Ability to deploy and troubleshoot high-performance DNS and Postfix servers
- Knowledge of telephony including PRI, signaling, NMS boards, MUX, etc., would be helpful
- Security knowledge and credentials such as CISSP highly desired
Location: San Diego, California - Headquarters
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Client Service Representative
MIR3 has an opening in San Diego for a Client Service Representative. The Client Services Representative (CSR) is a critical customer relationship management role within customer services at MIR3. As the primary point of contact, the CSR is expected to consistently provide excellent customer service, as well as represent client needs and goals within the Support organization while ensuring high quality through the coordination of resources within R&D, Services, Sales and Technical Support to drive the resolution of critical issues. Additionally, the CSR will build a strong relationship with clients to encourage new and repeat business opportunities.
Responsibilities:
- Provides a single point of contact for a customer engagement with Support on a proactive, long-term (years) basis.
- Establishes and maintains strong, trusted relationships with assigned customer accounts.
- Holds regular (weekly/bi-weekly/monthly) scheduled calls with assigned customer accounts to provide guidance and advice on forward-looking plans, as well as understand and provide status current technical issues.
- Maintains an awareness of the customer’s unique implementations and project milestones, and provides that knowledge to other resources throughout MIR3 as needed.
- Educate and promote best practices for leveraging MIR3 based on assigned customer’s unique experiences and challenges.
- Report to senior management in Support to provide insight into the current state of the customer relationship with assigned accounts
Requirements:
- Proven Account Management skills required in order to create, maintain and enhance customer relationships
- Extremely detail oriented
- Technical competence (understand software, hardware, networks, etc)
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and work well in a team environment
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Excellent written and oral communications skills
- 24/7 availability; along with organizational skills particularly when working remotely
- 2-4 years of experience in customer service and/or technical support
- Bachelor’s degree and/or equivalent work experience
- May require some travel
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Enterprise Account Executive
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
RESPONSIBILITIES:
The primary responsibility of the Account Executive is to drive and grow new business revenue. Evangelize the MIR3 vision through product demonstrations and helping to provide solutions and manage business relationships to ensure that your clients’ needs and requirements are met.You will be a part of a team powering real-time voice and text notification services to populations of all sizes, anywhere in the world and on a wide variety of communication devices, with the ability for recipients to provide an immediate, meaningful response. You will help drive the notification market forward and demonstrate to the client the huge gains in organizational productivity and operational efficiency.
This is a high-adrenaline sales role that requires a proven sales ability, and in-depth functional expertise. You understand and anticipate how decisions are made, and you persistently explore and uncover business needs in order to provide effective solutions. You are committed to winning and thrive well in an entrepreneurial environment.
QUALIFICATIONS:
- Identify, drive and manage new business and up-sell opportunities within assigned accounts or territory
- Develop C-level relationships
- Contribute to the marketing team in identifying and executing plans for market awareness; client case studies, vertical market growth within assigned territory or accounts
- Prepare and/or coordinate proposal materials to clients and respond to RFP requests
- Provide weekly and monthly sales reporting and forecasting
- Maintain account information using salesforce.com as required
SKILLS & EXPERIENCE:- You must be a driven Account Executive
- At least 2+ years of experience in SaaS or enterprise application sales
- At least 5+ years of experience in sales
- Must possess strong B2B sales and account management experience
- Ability to demonstrate a high level of understanding of telecom, business continuity, disaster recovery and IT technology sales
- Strong analytical skill set, with the ability to use data to drive decision-making
- Bachelor’s degree preferred
- Some travel required
Location: San Diego, California - Headquarters
Consideration will be given to local candidates who provide a cover letter and resume. Please indicate the position for which you are applying in the subject of the message.
We offer a competitive salary and benefit package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
