TRANSPORTATION
Every day, millions of people worldwide depend on public and private transportation systems to get them where they need to go. With so many factors that can disrupt transportation schedules, such as natural disasters, inclement weather, mechanical failures, or even terrorist-related attacks, effective and efficient communications are a crucial component to keeping business moving.
Whether dealing with the impact of a late arrival on facilities, personnel, customers, and assets, or identifying the availability of personnel and resources in various locations in a timely manner, MIR3's Intelligent Notification System can support the gathering, assessment, and response to situations by bridging communication gaps to quickly disseminate important notifications.
CUSTOMER RELATIONS
SCENARIO: Due to heavy winds and rain, several flights have been delayed, resulting in a backlog of passengers, as well as a rescheduling nightmare for the airline. In order to maintain optimal customer relations, the airline wishes to notify the travelers of the situation.
SOLUTION: Using customer information entered during ticket purchase, an initiator is able to quickly import the phone numbers of affected travelers into the notification system. The initiator launches a notification informing those customers of the situation so that they know to expect delays. Response options, such as a call bridge, can be included so that customers may be connected to either receive further information or rebook their flight to another time.
ACCIDENT ALERTS
SCENARIO: A passenger train has been derailed, resulting in several injuries. Law enforcement, emergency response, and railroad officials must be contacted immediately.
SOLUTION: An initiator for the passenger line launches a pre-constructed notification built specifically for train derailments. In the first step, the notification alerts emergency services and first responders. Local hospitals are also contacted to prepare them for the incoming influx of patients. The notification then informs railroad officials of the situation and includes the option to connect to a conference call to establish press conferences and official statements.
EMERGENCY MAINTENANCE
SCENARIO: An airplane begins experiencing difficulties just prior to takeoff and must taxi back to the terminal in order to determine the problem.
SOLUTION: An initiator launches a pre-constructed notification. MIR3's notification platform determines which maintenance workers are on duty and alerts them via multiple modalities to ensure immediate contact. Those responsible for scheduling are informed of the delay and alternate options are requested in case the plane is unable to be fixed in a timely manner. Baggage handlers are also contacted and placed on standby. If the maintenance workers respond saying they were able to resolve the issue, then all those initially contacted are informed and the notification is terminated. However, if maintenance workers determine that the plane requires extensive repairs, then the notification will escalate, and those on standby will be put into action.
Other Uses:
- SCHEDULING – Communicate changes in work schedules due to delays or early arrivals. Send severe weather warnings or accident alerts to all depots/stations.
- MAINTENANCE – Notify maintenance workers of projects as they occur. Locate workers no matter where they are when high priority issues arise.
- EMERGENCY MANAGEMENT – From hazardous material spills to emergency landings to unruly passengers; use notifications to expedite communication during and resolution of any emergency situations.
- IT MANAGEMENT – Integrate and automate alert notifications with existing network monitoring systems to optimize IT response times when systems fail.
- HR/GENERAL ANNOUNCEMENTS – Use notifications to remind employees of special events, planned days off, or registration deadlines.
- SALES/MARKETING – Send alerts via email, text, and phone to customers concerning special deals and limited time offers. Include response options to allow customers to connect directly to a booking agent.
- BUSINESS CONTINUITY/DISASTER RESOURCE – Provide the infrastructure to communicate before, during, and after business interruptions created by natural or man-made disasters; communicate quickly and efficiently with every employee, traveler, or associate in an interrupted business environment.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Integrates quickly with existing infrastructure.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Transportation Datasheet
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3398 Carmel Mountain Road
San Diego, California 92121
Phone: (858) 724-1200
Fax: (858) 724-1201