INTELLIGENT NOTIFICATION SYSTEM OF CHOICE FOR CALL CENTERS, HELP DESKS, IT DEPARTMENTS AND NETWORK OPERATION CENTERS.
MIR3 in™TechCenter™ Intelligent Notification™ (IN) is a robust communication platform that integrates with the system monitoring components of an enterprise infrastructure. It shortens the problem resolution process and reduces operational downtime by automatically sending alerts from the network to all types of devices when a problem occurs.
MIR3 INTECHCENTER - MACHINE-TO-MACHINE NOTIFICATION SUPPORTING MULTIPLE COMMUNICATION MODALITIES
Legacy machine-to-machine alerting systems typically send only an email notice when something goes wrong. In contrast, inTechCenter enables automatic notification of designated IT staff, based on their personal schedules, locations and individual communication profiles. Supported communication modes include email, wireless pager, PDA, landline, mobile phone, satellite phone, TTY, fax and two-way SMS. Alerts are sent to alternate devices and additional people until a response is received.
Recipients choose from pre-defined options that initiate actions or resolve problems. (Pressing ‘1’ on a keypad, for example, might automatically initiate a conference call, enabling several technicians to collaborate on the problem.) Additionally, the system keeps an audit trail to provide detailed historical and real-time reports.
THE SOLUTION OF CHOICE FOR CALL CENTERS, HELP DESKS, IT DEPARTMENTS AND NETWORK OPERATION CENTERS
inTechCenter reduces operational downtime and helps ensure that Service Level Agreements are met. Additionally, inTechCenter’s Web Services API, command line interface and email connectivity provide a wide range of integration options with legacy network management systems with short implementation timelines.
inTechCenter is used by call centers, help desks, IT departments and Network Operations Centers in all vertical markets, including:
- Finance – notify customers of a disruption in financial services
- Energy and Utilities – provide consumers with maximum warnings for service disruption and recovery
- Government/Municipalities – maintain infrastructure readiness throughout all levels of the agency
- Healthcare – alert IT staff quickly to minimize downtime of automated healthcare and critical diagnostic systems
- Transportation – notify staff, customers and the public about technological emergencies that can potentially disrupt schedules and services
BENEFITS AND VALUE TO THE ORGANIZATION
- Streamlined administration
- Secure, rapid-deploy architecture
- "Intelligent" calling strategy supporting automatic escalation to alternates and ability to initiate a second notification based on responses to the first notification
- Available as hosted and enterprise deliverable product behind customer firewall
- Unlimited devices for each user
- Intuitive interface
- Real-time monitoring
PRODUCT HIGHLIGHTS
- Notifications tied to rotational schedules of on-call staff and shift workers
- Call bridging into call centers, emergency lines and conference calls
- Concurrent notification of IT employees, user constituencies & key customers
- Real-time reporting and audit metrics for certification of IT group operational readiness
- Command Line Interface enables enterprise hardware or software to send automatic notifications to IT staff on virtually any type of communication device -- not just via email
- Integration with enterprise applications or databases via Web Services (SOAP 1.2) API
- Optional Incident Management module
inTechCenter Data Sheet
MIR3 inTechCenter is a robust communication platform that integrates with the system monitoring components of an enterprise infrastructure.
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UNIVERSITY OF PENNSYLVANIA CONTACTS OVER 53,000 PEOPLE IN RECORD TIME WITH MIR3'S MASS NOTIFICATION AND RESPONSE PLATFORM
November 4, 2009
MIR3 announced that in the past week its platform, in use by the University of Pennsylvania for its UPennAlert Emergency Notification System, had undergone an annual campus-wide test by the University's Division of Public Safety. This safety drill was conducted to ensure that all campus constituents—some 53,000 students, faculty and staff—continue to be notified with critical, accurate information in the event of any emergency.