Consolidated Global Communications for Call Centers, Help Desks, IT Departments and Network Operation Centers
Most IT system management applications are equipped with alert notification capabilities. However, simply having alert data passed to an individual with a mobile device is not enough. There is a need to acknowledge the receipt of alert, send confirmation to an IT service management product, initiate a next step and interact with IT operation processes. Additionally, the need to collect, filter, analyze and report IT event and problem data must also include the assurance of its delivery. After all, why collect critical IT operations data if you do not have the process and mechanisms to ensure its delivery?
inEnterprise™ is a robust communication platform that seamlessly integrates into IT system management applications. inEnterprise accelerates and completes information flow between IT system management applications and the appropriate IT personnel reducing the problem resolution and operational downtimes. With reporting, audit trail, 2-way communication, multi-modal communication (email, pagers, PDA, telephone, mobile phone, TTY, Fax and SMS), scheduling and escalation tiers, inEnterprise ensures the delivery of alert notifications to the right person, at the right time, on the right device.
BENEFITS TO THE GLOBAL ORGANIZATION
- Available as SaaS, enterprise deliverable product behind customer firewall, or hybrid solution
- MIR3 Enterprise Access Control™, a true enterprise scalable, role-based access control system for security management of global business division
- 2-way multi-modal communication – mobile phone, landline, PDA, email, pager, TTY, fax, text messages (SMS)
- Scheduling and escalation tiers – a robust and flexible scheduling application that guarantees 24/7 notification with custom escalation strategies based on duty, hierarchies and types of events ensuring SLA compliance
- Real-time monitoring and reporting
- Easy-to-use intuitive interface
- Multi-language support
PRODUCT HIGHLIGHTS
- Recorded voice messaging and response and automatic
- text-to-speech conversion (TTS) messaging
- Ease of integrations with enterprise applications, including personnel databases and custom corporate applications
- Field-proven reliability, uptime and delivery performance
- Call bridging into call centers, emergency lines and conference calls
- Unlimited devices for each user
MAKING THE MOST OF COMPANY INVESTMENTS
inEnterprise can easily and cost-effectively integrate with corporate mission critical and IT systems management applications through the inEnterprise Enterprise Service Bus (ESB), an optional integration module. inEnterprise ESB enables quick integrations of legacy applications with MIR3 products without the need for highly skilled personnel. This integration module leverages a visual designer with pre-packaged integration into the leading IT systems management applications to provide integration services via an event-driven and standards based platform. By reducing the number of point-to-point connections required to allow applications to communicate, inEnterprise ESB creates a more optimized, easy integration and maintenance process while providing a low total cost of ownership, verses the traditional single point integration.
Bridging the gap between critical business process and people, inEnterprise ESB provides a comprehensive integration platform for creating alert-enabled business processes that connect mission critical business systems to key personnel.
inEnterprise works in conjunction with corporate standards such as Oracle® databases, Peoplesoft® applications, Microsoft® Active Directory®, SunGard® Paragon™, ePlanner™ & Revolution™, Strohl Systems® LDRPS® and LDAP implementations to enable consolidated global communications across all business units.
INTEGRATION BENEFITS
- OUT OF THE BOX INTEGRATION – provides a code-free approach to integration and alert orchestration.
- INTELLIGENT WORKFLOW – enables rule-based logic flow control and branching.
- DYNAMIC CONFIGURATION – dynamic process configuration between inEnterprise and legacy enterprise applications through a simple point-and-click data configuration enabling quick, seamless implementations of business rules.
- QUICK TIME TO VALUE – creates quick time to value, ease of use and fast implementation with out-of-the-box processes, prebuilt activity templates (policies) and vendor-specific integration.
- LOWEST TOTAL COST OF OWNERSHIP – No more point solutions that require time consuming manual integrations and extensive professional services to adapt the solution into a customer’s environment.
inEnterprise IT - Data Sheet
inEnterprise accelerates and completes information flow between IT system management applications and the appropriate IT personnel reducing the problem resolution and operational downtimes.
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UNIVERSITY OF PENNSYLVANIA CONTACTS OVER 53,000 PEOPLE IN RECORD TIME WITH MIR3'S MASS NOTIFICATION AND RESPONSE PLATFORM
November 4, 2009
MIR3 announced that in the past week its platform, in use by the University of Pennsylvania for its UPennAlert Emergency Notification System, had undergone an annual campus-wide test by the University's Division of Public Safety. This safety drill was conducted to ensure that all campus constituents—some 53,000 students, faculty and staff—continue to be notified with critical, accurate information in the event of any emergency.