TelAlert Voice Server from MIR3
Voice communications are critical for supporting messaging infrastructure in many enterprises. Technologies to support voice alerts for various critical events and the capability to respond back to these from a touch-tone phone add options for mission-critical notification. TelAlert® Voice functionality for outgoing messages and incoming Interactive Voice Capabilities (IVR) allows a robust solution for voice notification when text messaging is not available.
BUSINESS CHALLENGES
Ensuring guaranteed delivery of messages to the right person and the availability of a two-way response option is a requirement for any urgent notification system. Optimizing messaging environments with voice provides a solution to the challenges faced by enterprise professionals. TelAlert Voice supports any touch-tone phone, allowing you to reliably retrieve updated information from the field anytime and anywhere.
TELALERT VOICE
The TelAlert Voice Server is a distributed application that manages both recorded and synthesized speech. This can be used for inbound and outbound interactive voice messaging. The TelAlert Voice Server integrates directly with the Mission-Critical Messaging Server.
IMMEDIATE COST BENEFITS
TelAlert Voice reduces time-to-resolution by providing the option of using any kind of phone, reaching mobile personnel anytime. Easy-tounderstand and natural sounding voice menus help users retrieve updated problem ticket status and continuously update systems with any new information. Guaranteed message delivery to the right person raises the level of customer service a business can offer.
TEXT-TO-SPEECH (TTS) OPTION
TelAlert TTS utilizes leading speech technologies, including Microsoft Windows SAPI (Speech Application Programming Interface) services and AT&T’s Natural Voices speech synthesis software. Unlike recorded voice that is limited by vocabulary, TelAlert TTS lets you speak any message text issued by an application or manually entered with TelAlert/CM web-interface or command line.
Other TTS "voice font" files are available to have the synthesized speech use male or female intonation, and to have it use English, French, German, or Spanish language pronunciation rules. Pronunciation rules can also be fine-tuned for speed or for individual word rendering.
TelAlert Voice uses configurable settings to follow call progress and react appropriately. It can recognize dial tone, busy and no carrier signals, special tones, and indications the call has been answered. These abilities give it the flexibility to work with varying phone systems and navigate voice mail systems to leave recorded messages.
"We’re integrating TelAlert Voice with our help desk system so our technicians can respond via phone – guaranteeing even greater mobility and helping us deliver the quality of service our clients demand."
Kevin May
Engineer, OAO
PRODUCT HIGHLIGHTS
- Allow more users to interact in your mission-critical processes
- Speak any message generated by an application
- Use voice menus to track message progress
- Shorten time-to-response and time-to-resolution
- Increase productivity and improve customer satisfaction
- Meet Service Level Agreements
TelAlert Voice Server Data Sheet
Voice communications are critical for supporting messaging infrastructure in many enterprises.
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UNIVERSITY OF PENNSYLVANIA CONTACTS OVER 53,000 PEOPLE IN RECORD TIME WITH MIR3'S MASS NOTIFICATION AND RESPONSE PLATFORM
November 4, 2009
MIR3 announced that in the past week its platform, in use by the University of Pennsylvania for its UPennAlert Emergency Notification System, had undergone an annual campus-wide test by the University's Division of Public Safety. This safety drill was conducted to ensure that all campus constituents—some 53,000 students, faculty and staff—continue to be notified with critical, accurate information in the event of any emergency.