TelAlert 6e the New Generation
in Enterprise Messaging
TelAlert® 6e is the latest solution from MIR3 that is purposebuilt for your enterprise messaging service. It provides a fully integrated and assured communications channel by making use of your existing investment in corporate portals, databases and business applications. Built on top of the market-leading messaging engine, the TelAlert 6e SOA platform extends the service beyond IT and network management usage to the global enterprise.
WHAT ARE THE CHALLENGES TODAY THAT FACE AN ENTERPRISE MESSAGING SERVICE? COPING WITH VARIETY
As much as the IT group would prefer, business users do not all use the same type of communications device. Companies need the flexibility to work with whichever service providers make sense to a given line of business. Sometimes there is a technical preference, but in other cases the choice of equipment or services could be due to corporate mergers or because of locally attractive rates. Whatever the reason, it is clear that an enterprise messaging service has to speak all of the protocols necessary to get messages through, not just a technically convenient subset. The message is what is important and there are no excuses if the message is to be delivered by email, cell-phone, SMS message, landline, signboard, speaker, or by some custom method. The messaging software has to handle whatever tasks a company might have.
SCALING BEYOND THE DEMONSTRATION
Feature and function comparisons are fine, but if the messaging system cannot handle hundreds of thousands of transactions that a Global 2000 company requires, then those features are irrelevant. Consequently, a credible enterprise messaging system must have a track record of messaging on a massive scale. It must also be architected from the ground-up with the latest in modular, reusable SOA components.
TODAY’S ENTERPRISE MESSAGING SOFTWARE MUST WORK WITH EXISTING DIRECTORIES AND WEB PORTALS. EMBRACE, NOT REPLACE
Businesses today devote billions of dollars in infrastructure investments. Sometimes this is in the form of enterprise software, while other times investments are made through the custom in-house development of IT business tools. Often it is the integration of the commercial and the private applications. Either way, much time and money is allocated toward infrastructure improvements. Surprisingly, some software vendors ignore this fact and try to sell their own interfaces and infrastructure as if none already existed. Today’s enterprise messaging software should work with your existing directories. A system that works with your current business web portals saves time and money.
IS YOUR MESSAGING SERVICE "GOOD ENOUGH?"
Some help-desk and systems management products do contain basic messaging tools that allow them to claim the ability to reach people in an emergency. However, these tools often lack the ability to cope with protocol variety.
More importantly, they simply rely on the communications agent to "deliver" the message. If that medium is email, then you can understand that sometimes email is delayed, dropped or ignored by the recipient (sometimes spam filters automatically remove real messages). Emailis not a definite-response protocol. Equally, some vendors claim that delivery through SMS to a cell-phone is all you need.
The problems here are well known but not well advertised. SMS is limited to "short messages" and some providers truncate the standard to "even shorter." What if your message is bigger? Do you implement one messaging service for small messages and another for the larger ones? Again, SMS is inherently a one-way protocol.
The enterprise messaging service has to give you certainty that if a message is issued, then it will be received, acknowledged and acted upon. The best businesses insist upon this level of service. The rest are just "good-enough." TelAlert 6e
PRODUCT HIGHLIGHTS
- Business-process-to-personcommunications
- SOA framework designed for enterprise use
- Intuitive no-training-required business user interface
- The most reliable messaging engine in the industry
- Comprehensive support for all mobile devices, services, and protocols
- Corporate directory-aware
- Certified integrations with enterprise systems management applications
- Bulk-data import and export
TelAlert 6e Data Sheet
The TelAlert family of products represents a new category called Alert Management Systems (AMS) and is fully backward compatible with legacy systems.
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UNIVERSITY OF PENNSYLVANIA CONTACTS OVER 53,000 PEOPLE IN RECORD TIME WITH MIR3'S MASS NOTIFICATION AND RESPONSE PLATFORM
November 4, 2009
MIR3 announced that in the past week its platform, in use by the University of Pennsylvania for its UPennAlert Emergency Notification System, had undergone an annual campus-wide test by the University's Division of Public Safety. This safety drill was conducted to ensure that all campus constituents—some 53,000 students, faculty and staff—continue to be notified with critical, accurate information in the event of any emergency.